Disturbances in Tulo Engage products

Incident Report for World of Tulo

Resolved

This incident has been resolved, data is available in affected services and products.

Posted Mar 26, 2024 - 14:15 CET

Update

Status update:

- Engage Exporter => OK
- Engage Data Platform => OK
- Subscriber Data => UPDATE RUNNING
- Engage BI => OK

Posted Mar 26, 2024 - 11:04 CET

Update

Issue resolved and we are now working to bring updated Payway data to the products. Status so far:

- Engage Exporter => OK
- Engage Data Platform => UPDATE RUNNING
- Subscriber Data => UPDATE RUNNING
- Engage BI => UPDATE RUNNING

Posted Mar 26, 2024 - 09:35 CET

Identified

The products are operational but doesn't have any updated data from Tulo Payway, the issue is identified and we are working to update the data.

More updates will follow.

Posted Mar 26, 2024 - 08:22 CET

This incident affected: Tulo Engage (Subscriber API, Subscriber data, Engage Data Platform, Exporter, Engage BI).