A fix has been implemented and we are monitoring the results.
Posted Jun 28, 2023 - 11:38 CEST
Update
All dependant services are now operational.
Posted Jun 28, 2023 - 11:38 CEST
Update
Engage BI now has fresh data. Subscriber is still waiting for updated data.
Posted Jun 28, 2023 - 11:28 CEST
Update
Customers using Engage Data platform has now fresh Payway data. Other services are still refreshing data, updates will come continuously with more info.
Posted Jun 28, 2023 - 10:19 CEST
Update
Customers using Tulo Engage Exporter have now new files uploaded. Other services are still refreshing data, updates will come continuously with more info.
Posted Jun 28, 2023 - 09:41 CEST
Identified
The nightly export from Tulo Payway has experienced errors, which is now causing delays in updating Payway data in the following areas:
- Tulo Engage Data platform - Tulo Engage BI - Tulo Engage Exporter - Tulo Engage Subscriber
We are working to update these products with fresh data and will update this incident continuously until it has been resolved.
Posted Jun 28, 2023 - 05:53 CEST
This incident affected: Tulo Engage (Subscriber data, Engage Data Platform, Exporter, Engage BI).